Bed Bath & Beyond!!! I had lost hope in customer service and return policies until my recent interaction with Bed Bath & Beyond, thus it's been deemed my new favorite store!
In early 2007 Mr. D and I registered for these dishes at Bed Bath & Beyond, 12 place settings in two colors- taupe and a mild teal. We opted not to register for fine china, as I was gifted four boxes of china years ago. We received all of the dishes we had registered for, and I was in love with them until I removed all of the price tags (off of a total of 44 pieces) and washed them- chipping a few pieces in the process! I was so disappointed and wanted to dig the price tags out of the trash in hopes of returning the pieces, but opted not to be a crazy lady and kept the dishes. :(
The years have passed and the dishes continue to chip, thus my frustration and disappointment growing day by day! Saturday morning I was getting ready to go to Bed Bath & Beyond to buy a replacement dish (again!) when I sat down at the computer and wrote a quick email to corporate explaining my disappointment in the quality of the dishes. Within 8 hours (on a Saturday!) I received a response email from Bed Bath & Beyond stating that they want their customers to be 100% satisfied with their customer service and merchandise, and to bring in the dishes for a return and/or exchange!
I had some major anxiety this morning about returning the dishes (truth is I always have anxiety about returns, even with a receipt!). I went to the return counter, explained the situation, and the return was made without a hitch! I'm now in the market for new dishes! Until the purchase is made, Mr. D and I are eating off of my fine china (tonight we had pizza on the china- kind of felt like a sin, but it is what it is!). :)